Two layers of coverage on every install.
You get the manufacturer's warranty on the equipment and our labor warranty on the install. Because we are an American Standard Authorized Dealer and an LG Pro Dealer, we handle every claim with the manufacturer on your behalf — you call one number in Lancaster and the paperwork stops with us.
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KY Master HVAC HM06402
Every install commissioned by a Kentucky-licensed HVAC master. Registered with the state, the manufacturer, and our shop.
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Manufacturer warranty plus our labor warranty.
One protects the parts. The other protects the work. Together they cover the two ways an install can fail.
Layer one
Manufacturer equipment warranty
American Standard and LG stand behind their equipment with multi-year parts warranties on compressors, heat exchangers, and other major components. Coverage duration depends on your specific model and whether the system is registered inside the required window.
We register your equipment at commissioning so the coverage actually applies. Unregistered systems fall to a shorter base-warranty period — that will not happen on our installs.
Layer two
Our labor warranty
If a covered component fails inside the labor-warranty window on a system we installed, we cover the labor to swap it. You do not pay a service call to install a part the manufacturer is already replacing.
Exact labor-warranty term is set at install and printed on your commissioning paperwork. Call the office if you need a copy for your records.
New GraceLand install? Add your system to the record.
This is a secondary record on our side — we already register your equipment with the manufacturer at commissioning. This form confirms your contact information and ties the serial numbers to a homeowner record we can look up in one search.
The questions Central Kentucky homeowners actually ask.
Is my warranty transferable if I sell the house?
Manufacturer warranties on American Standard and LG equipment are generally transferable to the next homeowner if registered within the required window. Transfer procedures vary by brand and program. Contact us before closing and we will walk you through registering the transfer with the manufacturer.
What voids the warranty?
The most common cause of voided coverage is service by an unlicensed technician or use of non-approved parts. Skipped maintenance can also void certain coverage. Keeping records of every professional service and using GraceLand or another authorized dealer for repairs protects your coverage.
How do I file a warranty claim?
Call the office. We handle the claim with the manufacturer on your behalf as the installing dealer. You do not have to navigate American Standard or LG customer service alone — that is part of what dealer status means.
Does the labor warranty cover diagnostic fees?
Our labor warranty covers labor to repair or replace a component that is itself covered by the manufacturer warranty during the labor coverage window. Standalone diagnostic fees outside a warranty repair follow standard service pricing.
Do I need to register the warranty myself?
No. As the installing dealer, we register your American Standard or LG equipment with the manufacturer on your behalf at commissioning. Filling out the form below adds a secondary record on our side and confirms your contact information.
No heat? No AC? Call the shop.
(859) 339-7070You'll talk to the team that does the work, not a call center. Mon – Fri · 7:00 AM – 4:00 PM.