Privacy Policy

GraceLand Air, LLC ("GraceLand Air," "we," "us," "our") respects your privacy. This policy explains what information we collect on graceland-ky.com, how we use it, and the choices you have.

Information we collect

We collect information you provide directly when you contact us, request service, use our quote or instant-estimate forms, or sign up for maintenance plans. This typically includes:

• Name
• Phone number and email address
• Service address and property details
• Details about your HVAC system or the work you need

We also automatically collect limited technical information when you visit our site, including IP address, browser type, pages viewed, and referral source, for analytics and security purposes.

How we use your information

• To schedule service, dispatch technicians, and follow up on jobs
• To prepare quotes and estimates
• To communicate about your service, appointments, and payments
• To send occasional maintenance reminders or seasonal offers if you opt in
• To improve our website and services
• To comply with legal obligations

Phone calls and text messages (TCPA)

By providing your phone number through any form on this site or by requesting service, you authorize GraceLand Air to contact you at that number by phone call, SMS text message, or voicemail — including through automated dialing systems — for the purposes of scheduling service, sending appointment reminders, following up on jobs, and responding to your inquiry. Message and data rates may apply. Consent is not a condition of purchase. You may opt out of marketing texts at any time by replying STOP; transactional messages about active or scheduled service will continue.

How we share information

We do not sell your personal information. We share it only with:

• Service providers who help us run our business (scheduling software, payment processing, website hosting, email delivery)
• Law enforcement or other parties when required by law or to protect our rights

Cookies and analytics

We use cookies and similar technologies to remember your preferences, measure site performance, and understand how visitors use our site. You can control cookies through your browser settings.

Data retention and security

We keep customer and job records as long as needed to service your account, comply with tax and warranty obligations, and resolve disputes. We use reasonable administrative, technical, and physical safeguards to protect your information, but no method of transmission or storage is 100% secure.

Your choices

You may request a copy of the information we hold about you, ask us to correct or delete it, or opt out of marketing communications. Contact us using the information below.

Children

Our site is not directed to children under 13, and we do not knowingly collect information from them.

Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with an updated date.

Contact us

GraceLand Air, LLC
314 Stanford St., Lancaster, KY 40444
Phone: (859) 339-7070
Email: airgraceland@gmail.com